Terms of Use

Last updated: August 2026 · Version 1.1

      These terms govern the use of Lytom Housing (the "Service"), operated by Lytom ("we",
      "us", "our"), by councils and their authorised officers. By creating an account or using
      the Service you agree to these terms on your own behalf and, where you act for a
      council, on the council's behalf.
    

1. What the Service is - and what it is not

Lytom Housing is a drafting, record-keeping and case-management tool for housing enforcement work. It helps officers record inspections, produce documents and manage cases. It is not a source of legal advice, and nothing it produces - including templates, calculated scores, statutory date suggestions, AI-generated drafts, legislation summaries, readiness checklists and pre-service checklists - constitutes legal advice or a substitute for the professional judgement of a qualified officer or the advice of the council's legal team.

The Service includes summaries of legislation and government guidance (for example in the legislation hub), links to official sources, an implementation readiness planner and exportable briefings. These are aids to the council's own work: summaries are prepared from the published legislation and guidance linked on each page, which remain the authoritative sources; readiness statuses and percentages are the council's own self-assessment and are not a certification of legal compliance by us; and pre-service checklists support, but do not replace, the officer's own verification of a document before service.

2. Responsibility for accuracy - the core of these terms

The council and its officers are solely responsible for the accuracy, completeness, lawfulness, service and enforcement of every document produced with the Service.

Every document the Service produces - letters, notices, penalty documents, reports, schedules and case bundles - is a draft until a qualified officer has reviewed it, verified every fact, date, name, address, legal citation and statutory requirement, and adopted it as their own work. This applies equally to content written by AI, content merged from templates, and dates or figures calculated by the Service.

AI-generated content is produced by a language model from the information you recorded. It can be incomplete, out of date or wrong, and it may misstate legal requirements. It must never be used without review by a qualified officer. The Service presents AI output for review before use; accepting it is your confirmation that you have checked it.
Templates (including the seeded letters, notices and checklists) are generic starting points only. Each council must review and adapt them to its own legal requirements, procedures and local practice before relying on them.
Calculated values (hazard scores, statutory dates, deadlines, penalty starting points) are aids to your own calculation and must be independently verified against the current legislation before service of any document.

3. Limitation of liability

To the fullest extent permitted by law:

We are not liable for any loss arising from the content of documents produced with the Service, including losses arising from appeals, tribunal or court proceedings, quashed or varied notices, unrecoverable penalties, costs awards, claims by landlords, tenants or third parties, or regulatory action - whether the content originated from an officer, a template or AI assistance.
We are not liable for enforcement decisions taken or not taken in reliance on the Service.
We are not liable for indirect or consequential loss, loss of profits or savings, or loss of reputation.
Our total aggregate liability to a council in any 12-month period is limited to the fees paid by that council for the Service in that period.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

4. Your account and security duties

Keep your password confidential and do not share accounts. Each officer must use their own account.
Use a work email address and verify it when asked.
Tell us immediately at support@lytom.app if you suspect unauthorised access.
The council's account owner is responsible for inviting only authorised staff, setting appropriate role permissions, and removing leavers promptly.

5. Acceptable use

Use the Service only for lawful housing enforcement purposes.
Do not attempt to access another council's data or another user's account.
Do not post personal data about tenants, landlords or identifiable cases on the community forum, which is visible to all councils using the Service.
Do not use the Service to store data you are not lawfully entitled to process.
Do not probe, disrupt or reverse-engineer the Service.

6. Data protection

Our Privacy Policy forms part of these terms. In summary: the council is the data controller of its case data and we are its processor; we process case data only on the council's instructions; data is stored in the UK (London); and AI drafting sends case details to OpenAI only when an officer requests a draft.

7. Availability and data

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified where practicable.
Councils should not treat the Service as their only copy of statutory records and should export or retain copies in line with their own records-management policies.
On termination, we will provide the council's data on written request and then delete it, as described in the Privacy Policy.

8. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, or where required by law. Councils may terminate at any time by written notice; data export and deletion then follow section 7.

9. Changes to the Service and these terms

We improve the Service continually and may add, change or remove features. We may update these terms from time to time; significant changes will be notified in the app or by email, and continued use after notice constitutes acceptance. The version and date at the top of this page always reflect the current terms.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remain in force. These terms, together with the Privacy Policy and any written service agreement with the council, are the entire agreement; if a signed service agreement conflicts with these terms, the signed agreement prevails.

11. Contact

Email: support@lytom.app